UMOJA POSSEE LOGISTICS — REFUND & CANCELLATION POLICY
Refund & Cancellation Policy
Clear, fair, and transparent policies designed to protect both our customers and our team.
This Refund & Cancellation Policy applies to all services provided by Umoja Possee Logistics, including waste removal, removals, courier transport, gardening, and property clearance.
1. Cancellations by the Customer
⏳ 24‑Hour Cancellation Window
If you cancel more than 24 hours before your booking time, no cancellation fee applies.
⚠ Cancellations Within 24 Hours
Cancelling within 24 hours of the scheduled job may result in a cancellation fee of £20–£60 depending on:
- Service type
- Distance
- Allocated team size
🚪 No‑Show or No Access
If our team arrives and cannot access the property or waste, a call‑out fee may apply.
2. Cancellations by Umoja Possee Logistics
🛑 When We May Cancel
We may cancel or reschedule if:
- The environment is unsafe
- Prohibited waste is present
- Access is blocked or restricted
- Severe weather affects operations
- Vehicle breakdown or emergency
💬 Communication
We will always notify you as early as possible and offer the next available booking slot.
3. Refund Policy
Deposits are non‑refundable unless Umoja Possee Logistics cancels the job.
If you accidentally overpay, we will refund the difference within 3–5 working days.
If you believe a service was not completed as agreed, contact us within 48 hours. We will review the case and offer a fair resolution.
Refunds are not issued once waste has been collected and disposed of, as disposal fees are immediately incurred.
4. Changes to Bookings
🔄 Rescheduling
You may reschedule your booking free of charge if done more than 24 hours in advance.
⚠ Last‑Minute Changes
Changes within 24 hours may incur a small fee depending on team allocation and travel distance.
5. Contact Us
If you have questions about cancellations or refunds, contact us:
Umoja Possee Logistics
Leicester, United Kingdom
Email: info@umojaposseelogistics.com
Phone: 07498 981 981