FAQ
Frequently Asked Questions
Quick answers to the most common questions about our services, pricing, availability, and processes.
General Questions
What areas do you cover?
We cover all of Leicester and the Midlands. For long‑distance removals or transport, contact us for a custom quote.
Do you offer same‑day service?
Yes — same‑day availability is offered for waste removal, courier transport, and urgent removals depending on schedule.
Are you fully insured?
Yes. We have public liability insurance and goods‑in‑transit cover where applicable.
How do I get a quote?
Use our instant multi‑step quote tool or send us photos via WhatsApp for a fast estimate.
Waste Removal
What waste do you take?
We take household waste, garden waste, furniture, appliances, construction waste, mixed waste, and commercial waste.
What waste can you NOT take?
We cannot take asbestos, hazardous chemicals, gas bottles, clinical waste, fuel containers, or biohazard materials.
Do you charge tip fees?
Yes — tip fees are based on Gypsum Close Recycling Centre’s structure and depend on waste type and weight.
Do you recycle?
Yes. We recycle as much as possible and dispose of waste legally at licensed facilities.
Removals & Relocation
Do you provide packing materials?
We can supply boxes, bubble wrap, and packing materials upon request.
Do you move heavy items?
Yes — we move furniture, appliances, gym equipment, and bulky items safely and professionally.
Can you move me long‑distance?
Yes. We offer long‑distance relocation across the UK.
Do you dismantle and reassemble furniture?
Yes — we can dismantle and reassemble most furniture items.
Courier & Transport
Do you offer same‑day delivery?
Yes — we specialise in same‑day and urgent deliveries.
What items can you transport?
Parcels, furniture, pallets, commercial goods, and more.
Do you offer multi‑drop routes?
Yes — ideal for businesses, retail, and e‑commerce deliveries.
Is my delivery tracked?
We provide updates and communication throughout the journey.
Gardening Services
Do you remove garden waste?
Yes — garden waste removal is available and may include additional disposal fees.
Do you handle overgrown gardens?
Yes — we specialise in overgrown garden clearances and full tidy‑ups.
Can you maintain my garden regularly?
Yes — weekly, fortnightly, and monthly maintenance plans are available.
Do you work in all weather?
We work in most conditions, but severe weather may require rescheduling.